Room Tonic gift cards can be redeemed online at roomtonic.com, at (781) 631-5555, or at our shop located at 22B Atlantic Avenue, Marblehead, MA 01945. To redeem online or over the phone, provide the gift card number during checkout. To redeem at our retail location, present this card to the sales person.
Gift cards may not be returned, applied as payment on any account or redeemed for cash except as required by law. If the gift card is lost, stolen or damaged, it can be replaced for the remaining value with satisfactory proof of purchase. There are no usage or monthly maintenance fees. For balance inquiries please call (781) 631-5555.
Returns are accepted up to 30 days after purchase. Buyer is responsible for all shipping and handling fees of returned merchandise. We will refund customers the full price of the item purchased, provided it is returned in the same condition it was sent based on the product page photograph images.
Shipping: All items ship from our shop located at 22B Atlantic Avenue, Marblehead, MA 01945.
We strive to ship the same day payment is received. Shipping is done via USPS or UPS. All items have tracking numbers which are emailed once a shipping label is generated. Any item valued $250 and up will have a signature confirmation at no extra charge. Shipping to AK, HI, PR, APO/FPO takes a longer to arrive. Once an order has been shipped and the delivery's tracking number begins to show progress, Room Tonic is no longer responsible for the package as it is in the hands of the courier. Room Tonic cannot be held responsible for lost or stolen orders, or any damages that may occur during delivery. For failed deliveries that are sent back to us, Room Tonic will cancel the order and refund the purchase excluding any applicable shipping costs. Room Tonic cannot be held responsible for delivery attempts, failed deliveries or any other issues with the courier.
International Buyers: Shipping costs tend to be much higher than US shipping costs for items. Any item over $75 is shipped registered and insured. Import duties, taxes, and charges (typically collected upon delivery or pickup) are the buyer's responsibility and are not included in the item price or shipping charges. Please check with your country's customs office prior to bidding/buying to determine what these additional costs will be. We claim the value of the package based on the purchase price. It is against the law to claim any item as a gift to avoid customs fees. Please do not ask us to do so. International delivery can take up to three weeks and sometime as long as six to arrive, due to Post Office or Customs delay.